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Frequently Asked Questions
Find answers to the most common questions about shipping, returns, payments and your orders.
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days.
Do you offer free shipping?
Yes! We offer free shipping on orders over PKR 3000.
Which Payment methods do you accept?
We accept Cash on Delivery(COD),Visa, Jazzcash, Easypaisa
How can I contact customer support?
You can email us anytime at aurafestify@gmail.com or use our Contact page.
Can I return or exchange an item?
Yes. Returns and exchanges are accepted within 7 days of delivery if the item is unused and in its original condition.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Contact us as soon as possible.